MTN Nigeria: Quality Assurance Officers

MTN is recruiting for Quality Assurance Officers (Online). The candidate will be reporting to the Quality Assurance Team Lead.

The ideal candidate will have a First Degree and 2 years general work experience – preferably within client environment.

Quality Assurance Officers (Online)

Job Description:

* Effectively execute stated policies and procedures in respect of quality and performance management.
* Routinely monitor transactions performed by process owners to identify non-compliance.
* Assist in the application of practical performance boosters.
* Participate in day-to-day performance and quality monitoring exercise.
* Assist in facilitating performance review processes ensuring objectivity, precision and promptness.
* Proactively assist in identifying environmental constraints to quality delivery.
* Analyse, summarize and review data; report findings, interpret results and make recommendations.
* Generate relevant reports.
* Perform other task as required by line manager.
* Actively assist line managers in the development of team and individual quality and performance standards.
* Facilitate target setting and performance contract development for all employees.
* Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
* Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey.

Job Conditions: Normal MTNN working conditions. Minimum qualification is 2.2 or its equivalent.

How to Apply

Apply by uploading your CV on our CV Database. After you have registered, you will need to also copy and paste your CV. If you have registered already, then login here to update your CV. http://cv.careersnigeria.com/register.html